How to spot a bad solar energy provider, and how to know a good one

When it comes to selecting a solar retailer, it's crucial to choose a reliable company to avoid potential issues down the line. Just like in any industry, there are certain red flags to be aware of when selecting a solar retailer. Let's explore how you can prevent making a costly mistake.

Beware of deals that seem too good to be true

 Those flashy signs proclaiming "solar panels for sale" at unbelievably low prices are often a warning sign. While it's understandable to seek a great deal and minimise upfront costs, these overly cheap offers can end up costing you more in the long run. Cheap equipment may prove unreliable, requiring frequent repairs, and the solar retailer may provide subpar after-sales service, leading to frustration.

Instead, focus on value for money. Investing a little extra in reliable equipment from trusted manufacturers will save you from headaches. You'll enjoy the benefits of solar power for an extended period without constantly worrying about equipment issues. Moreover, retailers that prioritise exceptional service can make your life much easier should any problems arise.

Be cautious of poor-quality solar products

Many low-rated solar installers prioritise sales over the quality of their panels. They fail to consider customer complaints that may arise later. Cheaper solar panels and inverters often suffer from performance issues, leaving customers dissatisfied.

Before committing to a solar retailer, research the brands they exclusively sell. It's crucial to ensure they prioritise quality control. Additionally, certain low-quality panels may not be eligible for government solar rebates. Whenever possible, opt for brands based in Australia as they can provide better support for warranty-related matters in the future.

Pay attention to online reviews

These days, it's relatively easy to assess a company's credibility. Keep in mind that people tend to share negative experiences more readily than positive ones. While it's unlikely for any retailer to have perfect 5-star ratings across the board, thoroughly examine their online ratings. This will give you insights into customer satisfaction levels regarding their service and installations.

Don't overlook social media pages either. Take the time to read comments and look for any signs of discontent among customers. An abundance of negativity should raise concerns.

Consider the retailer's presence on solar industry websites

The solar industry has numerous dedicated websites that provide retailer scores and comparisons. While comparison sites represent a limited pool of associated retailers, you can still find valuable information online. A simple Google search of the company you're interested in will reveal if they are listed on any of these sites.

The absence of a retailer from industry websites could indicate that they are a new company. However, it could also imply that their industry ranking is not particularly high, which should be a red flag.

When it comes to making the right decision, AusPac Solar is here for you. We firmly believe in providing our customers with the highest quality solar installations and electrical work, coupled with ongoing servicing and maintenance support. Our dedicated team is committed to delivering exceptional service and ensuring your satisfaction.

If you would like to discuss any of the points mentioned above or engage with a genuine, customer-focused solar company that offers fair and reasonable pricing, please give our friendly team a call at 1300 197 237 or reach out to us through our contact page. One of our solar experts will be more than happy to assist you.

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