Why NETCC Accreditation Matters When Choosing a Solar Retailer or Installer in Australia

Would you trust a stranger with a $50,000 investment?

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That’s exactly what you’re doing if you choose a solar retailer who isn’t NETCC Accredited. The New Energy Tech Consumer Code (NETCC) exists to protect Australian consumers — but too many people still don’t know what it is, or why it matters.

In this blog, we break down what NETCC means, why it’s essential for anyone investing in solar (or batteries, EV chargers, or other energy tech), and how to ensure your installer is playing by the rules.

What is the NETCC?

The New Energy Tech Consumer Code is an industry-led code of conduct designed to ensure honest, high-quality service for consumers purchasing new energy tech. That includes:

Solar panels and batteries
EV chargers
Home energy management systems

Retailers and installers that are NETCC Approved Sellers commit to high standards in sales, installation, support, warranties, and complaint handling. They’re independently audited and monitored.

Think of it as the solar industry’s version of a stamp of trust — like the Heart Foundation Tick, but for clean energy.

See below a video from Josh explaining the importance of a NETCC Accredited Retailer and Installer:

What Happens If You Don't Choose a NETCC Accredited Provider?

Unfortunately, the solar industry isn’t immune to bad actors. Choosing an unaccredited seller may mean:

Being misled about system performance
Hidden contract terms or dodgy finance
Poor workmanship with no accountability
No after-sales support or warranty follow-through
Difficulty getting help when things go wrong

According to the ACCC, thousands of complaints are made each year against solar retailers — with many tied to misleading conduct or contract issues. NETCC helps prevent these outcomes by holding sellers to account.

What NETCC Accreditation Means for You

When you choose a NETCC Approved Seller like AusPac Solar, here’s what you can expect:

How to Check if a Retailer is NETCC Approved

You can confirm a retailer’s status easily via the official NETCC website at the NETCC website. Just search their business name. If they’re not listed — that’s your red flag.

You can also look for the NETCC badge on their website, vehicle, or marketing materials.

Why AusPac Solar is Proud to be NETCC Accredited

At AusPac Solar, we believe solar should be a smart, safe, and transparent investment — not a gamble. That’s why we’re proud to be part of the NETCC program, upholding the highest standards across every project we deliver.

Whether you're in Brisbane, the Gold Coast, Roma, or the most remote part of Queensland — we bring the same care, compliance, and commitment to quality.

Solar Systems, particularly Off-Grid Systems are complex. Therefore they require the highest qualifications possible to install to ensure there's no chance of problems occurring.
Only trust Installers with NETCC Accreditation.

Before You Sign Anything…

Ask your solar retailer one simple question:

“Are you a NETCC Approved Seller?”

If the answer is no — walk away.

If the answer is yes (like it is with us) — welcome to a smarter solar experience.

Another thing to note is that with NETCC Accredited installers, they're generally cheaper. If something looks too good to be true, it usually is. That's the golden rule. If a Solar installer is using Labourers as opposed to experienced, qualified electricians, then it's very likely they're not NETCC Accredited. Ask these questions before you sign on the dotted line. It could save you a world of headache further down the line.

Ready to Go Solar & Battery with Confidence?

Get in touch with AusPac Solar today to discuss your solar and battery options with a NETCC Accredited provider who specialise in Off-Grid Systems, and someone you can trust.

Call us on 1300 197 237 or email sales@auspacsolar.com.au.

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